After sales service

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Operating principle
Customer service 
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Facts & figures
DIY
Sizes
Service Contracts
Automation technology
Retrofits & Upgrades​
Brochure
FAQs

Customer service

Our Customer Service team supports you throughout the entire lifecycle of your machines, from commissioning to the long-term optimization of your plant performance. We combine after-sales services and field service into a comprehensive service portfolio that ensures maximum availability, efficiency, and planning reliability.

Whether it’s spare parts, customized service offerings such as maintenance contracts and service agreements, or the assistance of our experienced service technicians for installation, repair, and maintenance: We’re here to support you with our expertise, flexibility, and quick response times. Our goal is to minimize downtime and ensure the long-term success of your production operations.

Consulting

Four hundred new factories and several thousand standalone solutions for the international sugar industry are evidence of our passion for innovation and our experience.

Engineering

Every question deserves an answer. Every process, the right perfomance.

Project management

Our project management teams support sugar producers and investors during all phases of plant installation.

Procurement

Learn more about our procurement policy, how to become a supplier, and what external companies need to keep in mind.

Production

BMA delivers advanced production solutions designed to maximize efficiency, reliability, and product quality.

Delivery

From project planning to installation and commissioning, BMA ensures timely and reliable delivery of equipment and complete plant solutions.

Field service

BMA provides comprehensive field service to keep operations running at peak performance.

Automation

BMA Automation will handle your entire project, from the initial consultation to commissioning, and for the entire life cycle management of your plant automation system.

Commissioning

Our BMA experts will also assist you in the first start-up of the plant and instruct your personnel how to operate the new process equipment.

Academy

BMA offers courses on all topics related to sugar production, machinery, equipment and process components. For newcomers and those with experience.

After-sales services

Our range of expertise extends across the entire portfolio of the BMA Group, including automation hardware and software solutions.

Contract manufacturing

Our technical capabilities and machinery enable us to manufacture a wide variety of different metal parts.

DIY

We’re happy to help you perform minor maintenance and service tasks on your own. Clear videos and easy-to-follow instructions show you, step by step, how to carry out typical tasks safely and efficiently. This gives you greater flexibility and helps reduce potential downtime.

Service Contracts

Our service contracts ensure that your equipment receives continuous and predictable support. Through regular, preventive maintenance, you can increase the availability, productivity, and service life of your machines and reduce unplanned downtime.

Customized service packages provide you with planning certainty as well as a sustainable improvement in efficiency and operational reliability. In addition, targeted inspection services—such as those for extraction towers—provide a thorough condition assessment and support predictive maintenance.


A step ahead with new ideas
A step ahead with new ideas

Retrofits & upgrades

Are you looking for higher performance? Or a retrofit that complies with current legal requirements and incorporates the latest technology? BMA’s machines and systems can be modified at any time to adapt to changing needs of sugar manufacturers or new legal requirements. We are constantly working to expand our range of innovative upgrade options for your benefit. You can choose between pre-configured retrofit kits or customized solutions to modernize your plant. BMA will gladly tailor these to your goals.

BMA offers plant upgrades and retrofits. We’re happy to handle not only the planning and implementation of new plants, but also the optimization of your existing facilities.

Featured upgrade options

  • DynFAS MW
  • Safety: Eddy Current testing
  • B-Series discharger
  • B-series centrifugal control
  • G-series discharger
  • K-series sight glass
  • K-series rubber buffer
  • K2300 wedge wire screen basket
  • K2300 product distributor
  • G- B-series sugar thickness sensor DynFas FS
  • G- B-series drive system upgrade
  • Batch centrifugals: discharge control system

Do you have questions 
about the retrofit and upgrade options?

Trust in diversity: We don’t rely on just one method. We listen carefully and then recommend the search methodology that best suits your needs.

FAQs

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